Privacy Policy

Privacy Policy
Last Updated: [14-02-2025]

This Privacy Policy describes how Barkly ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://thebarkly.co.uk (the "Site") or otherwise communicate with us (collectively, the "Services").

By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. We will post the revised Privacy Policy on the Site and update the "Last Updated" date accordingly.

2. How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from various sources. The types of information we collect depend on how you interact with us.

Information We Collect Directly from You

We collect personal information that you provide to us when using our Services, including:

  • Contact details: Name, email address, phone number, shipping and billing addresses.

  • Order information: Details about your orders, including purchased items and payment confirmations.

  • Account information: If you create an account, we collect login credentials and security details.

  • Shopping activity: Items added to the cart, saved items, order history, and preferences.

  • Customer support communications: When you contact us for assistance.

Information We Collect Automatically

We automatically collect certain information about your interaction with our Site through cookies and similar tracking technologies, including:

  • Device and browser details: IP address, browser type, and operating system.

  • Usage data: Pages visited, links clicked, and time spent on the Site.

  • Marketing interactions: How you engage with our emails and advertisements.

Information We Collect from Third Parties

We may obtain information about you from third parties, such as:

  • Shopify (our e-commerce platform) to facilitate transactions.

  • Payment processors (e.g., Stripe, PayPal) for secure transactions.

  • Advertising platforms (e.g., Facebook, Google) for retargeting and marketing campaigns.

3. How We Use Your Personal Information

We use the information collected for the following purposes:

  • Providing Services: To process orders, arrange shipping, and handle returns.

  • Marketing and Advertising: To send promotional emails (if you opt in) and display targeted ads via platforms like Facebook.

  • Security and Fraud Prevention: To detect and prevent fraud or unauthorized activities.

  • Customer Support: To respond to inquiries and improve our services.

  • Legal Compliance: To comply with applicable laws and regulations.

You can opt out of marketing emails at any time by clicking the "unsubscribe" link in our emails.

4. Disclosure of Your Personal Information

We may share your personal information with third parties in the following cases:

  • Service Providers: We work with vendors (e.g., payment processors, shipping carriers) who need access to your data to fulfill services.

  • Marketing Partners: We may share limited data with advertising partners (e.g., Facebook, Google) for targeted advertising.

  • Legal Requirements: If required by law, we may disclose your data to authorities or law enforcement.

  • Business Transfers: If our business is sold or merged, your information may be transferred to the new owner.

We do not sell personal information to third parties.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

6. Your Rights Under UK GDPR

Under the UK GDPR, you have the following rights regarding your personal information:

  • Right to Access: Request a copy of the personal data we hold about you.

  • Right to Rectification: Request corrections to inaccurate or incomplete data.

  • Right to Erasure: Request deletion of your data, subject to certain exceptions.

  • Right to Restrict Processing: Request to limit how we use your data.

  • Right to Object: Object to data processing for direct marketing.

  • Right to Data Portability: Request a copy of your data in a portable format.

  • Right to Withdraw Consent: If we rely on consent for data processing, you may withdraw it at any time.

  • Right to Complain: Lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have violated data protection laws. You can contact the ICO at https://ico.org.uk.

To exercise your rights, contact us at privacy@thebarkly.co.uk. We may require identity verification before processing requests.

7. Data Transfers Outside the UK

Since our company is based in Hong Kong, we may transfer personal data outside the UK. When doing so, we ensure that:

  • Data transfers comply with UK GDPR regulations.

  • We use Standard Contractual Clauses (SCCs) or rely on other legal mechanisms approved by the UK Information Commissioner’s Office (ICO).

8. Children's Data

Our Services are not intended for children under 13 years old. We do not knowingly collect or process personal data from individuals under this age. If you believe we have collected data from a child under 13, please contact us at privacy@thebarkly.co.uk to request deletion.

9. Contact Information

If you have questions about this Privacy Policy or how we handle your data, you can contact us at:
Email: privacy@thebarkly.co.uk
Postal Address: Room 409, Beverley Commercial Centre, 87-105 Chatham Road South, Tsim Sha Tsui, Hong Kong

For complaints regarding data protection, you can also contact the Information Commissioner’s Office (ICO) at https://ico.org.uk.